
Technical Support
[WRAPPED]PT. Mid Solusi Nusantara (Mekari) · Full-time
Apr 2024 — Jun 2026 · Jakarta, Indonesia
- Investigate application errors by reproducing bugs and identifying root causes using logs, database checks, and JavaScript debugging tools.
- Translate technical findings into clear, user-friendly explanations so clients understand the issue, its impact, and how it's resolved.
- Analyze recurring problems and collaborate with developers to ship stable, long-term fixes instead of temporary workarounds.
- Contribute to product improvements by documenting issues, suggesting enhancements, and refining workflows to prevent future incidents.
